QuMind โ€” Support

QuMind by Quantum iCare ยท iOS & Android

Contact us

For any question, problem report, partnership inquiry or data request, please email support@quantumicare.com. We aim to reply within 3 business days.

About QuMind

QuMind is a personalized sound-session app for relaxation, focus and everyday recovery. A short voice sample is analyzed to estimate your current emotional state; you may optionally save a weekly selfie on your device as a seed for procedural audio personalization. QuMind is designed for entertainment and self-improvement; it is not a medical device and does not diagnose or treat any condition.

Account model

QuMind currently does not require registration. The full feature set is unlocked with an anonymous referral code that we share with selected partners (clinics, insurers, research collaborators) for evaluation purposes. The referral code is not linked to your identity and is stored only on your device.

Data & privacy requests

Because QuMind has no user account, we do not store a personal profile that could identify you. We do receive anonymous voice-analysis features used solely for session personalization; optional selfies are stored only on your device as JPEG files and are never uploaded. If you would like us to delete any data associated with your device or your referral code, email support@quantumicare.com from any address with the referral code (or, if you do not remember it, the approximate activation date and country). We will process such requests within 30 days, in line with our Privacy Policy.

FAQ

The app keeps playing in the background โ€” is that intentional?

Yes. QuMind is designed for continuous, low-volume background playback so your nervous system can settle over the day. You can stop playback at any time from the lock-screen controls or from inside the app.

Why does QuMind ask for microphone access?

The microphone is used only for short voice samples that are analyzed to personalize your session. Recordings are processed and discarded; only the resulting emotional profile is kept on your device.

Why does QuMind ask for camera access?

The camera is used only when you choose to take an optional weekly selfie. The image is saved in the App’s private storage on your device as a personalization seed for audio synthesis; it is never uploaded to our servers.

How do I get a referral code?

Referral codes are currently distributed to selected partners. If you are a clinic, insurer or research organization interested in evaluating QuMind, please contact us at the address above.

The app is silent or very quiet

QuMind plays at a deliberately low default volume so it can run safely for long periods. Increase the in-app session volume in Settings → Audio or raise system volume.

How do I delete all my data?

Most data lives only on your device, so uninstalling QuMind erases mood history, the referral code and all session state. To request deletion of any data we may hold on our servers (anonymous voice-analysis features or aggregated usage statistics), email support@quantumicare.com.

Legal

Privacy Policy